Refund policy

REFUND POLICY

Because Bumi Bites are food products, we cannot accept returns. Your satisfaction still matters to us, so here's how we handle issues:

Damaged, melted or incorrect orders
If your order arrives damaged, melted or incorrect, contact us within 48 hours of delivery at bumibites.co@gmail.com with your order number and a photo of the product and packaging. We'll send a replacement or issue a full refund, whichever you prefer.

Melting caused by a package left outside after delivery, or by an incorrect shipping address provided by the customer, is not eligible for a refund or replacement.

Lost or delayed packages
Every order ships with tracking. If your package is lost or significantly delayed, email us and we'll work with the carrier to resolve it.

Cancellations
Orders placed before 12:00 PM ET ship the same day, so please contact us as soon as possible if you need to cancel. You can cancel your order for a full refund any time before it ships. Once an order has shipped, it can’t be cancelled.

Refunds
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.

Questions?
Email bumibites.co@gmail.com or text (786) 547-7206.